“Good hotel, but not so good customer service”
The first impression was not the best: I had emailed the hotel asking for an airport pick up and they replied after few days. My flight was late so after I went through immigration and collected my luggage I was hoping to get soon to the hotel, but there was no car for me. I called the hotel and I was kept waiting: they had not sent the car and they suggested to wait as they could have sent one soon. I told them that it was no point and that I could get a taxi from the airport that would have been faster.
Once I reached the hotel I was told that my flight was late so the driver had left, but I could hardly believe it: in the reception area there was a screen with the updated arrival flights of the airport...
This is an outstanding hotel and very convenient to Angkor Sites. Staff is wonderful. All speak English and are easily understood. Clean, clean, clean. Room large, great bed, great pillows. I would definitely stay here again.
Lovely place to stay. Excellent clean rooms, good breakfast and the staff were unfailingly charming. The pool was amazing after a hot day at the temples. The main eating and drinking area (Pub Street) was a 10 minute walk away but why bother when a tuk-tuk ride for 2 or 3 dollars will take you anywhere in the town. Only minor complaint would be the view from our particular room but we were hardly there in daylight. No idea about value as it was part of our modest package but thoroughly recommended.
“Great stay at Sokha Angkor Resort. Highly recommended.”
Excellent hospitality with friendly and helpful staff. Perfect location. Clean and tidy.
It was our anniversary and we were upgraded to a suite with nice rose petals decoration. Truly appreciate the nice gesture and we definitely had a great time.
Highly recommended and we will be back.
“5* Traditional Hotel in Siem Reap.”
First rate traditional hotel close to the centre of Siem Reap. Efficient helpful staff that responded helpfully to any and all requests, from the meet and greet through to advice on where and what to do. Good sized room well equipped with quality fitting and furniture. Huge comfortable bed with clean linen, serviced twice a day.
Breakfast and bar meals were comprehensive however we did not take evening meals in the hotel preferring to eat out. The hotel has a number of bars and places to eat.
Located within easy walking distance to local facilities and shops. Served by lots of Tuk Tuk affiliated to the hotel. Do bargain, it's part of the fun!
Airport transfers and local